What is Bitcoin?

Bitcoin is a decentralised digital currency (cryptocurrency) that can be used universally and instantaneously. 

It isn’t regulated by a central bank, and instead operates according to peer-to-peer technology. You can therefore transfer and receive money worldwide, without involving third parties such as banks. And, thanks to its sophisticated cryptographic algorithms, the system is (virtually) unhackable. Read more about Bitcoin and learn how to  get started with this digital currency.

Why should I buy Bitcoins at Bitrush?

Bitrush was founded in 2014 and facilitates the convenient, reliable and secure purchase of Bitcoins and other cryptocurrencies. Our user friendly platform offers cryptocurrencies at competitive rates via popular payment methods such as SOFORT Banking, iDEAL and Mister Cash.

​What is a bitcoin address and how can I obtain one?

A bitcoin address is required in order to purchase or spend Bitcoins. A bitcoin address consists of a minimum of 27 and maximum of 34 characters, and is comparable to a bank account number. Each bitcoin address comes with its own unique personal key (access code), which enables you to spend bitcoins.

You can obtain a bitcoin address by creating a bitcoin wallet.

​What is a Bitcoin wallet?

Your bitcoin wallet is used to store bitcoins and, for all intents and purposes, can be regarded as a bank account. There are three types of bitcoin wallets; an online wallet, a mobile wallet and a software wallet via a bitcoin client.

A software wallet can be downloaded onto your computer via a bitcoin client. The big disadvantage with this is that it necessitates the download of the full bitcoin public ledger (blockchain), which can take days. And, although it gives you total control over your wallet, you still have to administer the security for yourself.

Online wallets are universally accessible and can be created on various websites. An online wallet is not managed by you personally, but rather taken care of by a third party who additionally has responsibility for its security.

A mobile wallet enables you to place your bitcoins in your pocket and effectively take them with you wherever you go. You can readily make payments in physical stores by scanning a QR code or holding your phone to a cash register equipped with NFC (Near Field Communication).

Please visit Bitcoin.org if you require more information before selecting a bitcoin wallet.

​How do I initiate a purchase process at Bitrush?

You can readily initiate a purchase process on our homepage.

  1. Enter the amount you wish to spend or the number of coins you wish to receive.
  2. Select your desired payment method.
  3. Enter your coin address; you’ll subsequently receive your purchased coins at this address.

When you order cryptocurrency at Bitrush for the very first time, we request a  verification of your e-mail address, telephone number and bank account number. This process only takes a few minutes.

​What are the benefits of bitcoin?

  1. No middleman is required to perform a transaction and there are no bank transaction fees.
  2. You can universally and instantaneously transfer and receive bitcoins at any time. There are no public holidays, borders or imposed limits!
  3. You have complete control over your transactions. It’s impossible for a company to debit unwanted or unrecognised fees from your wallet for example.
  4. You pay no or extremely low commission.
  5. Bitcoins are almost infinitely divisible. You can make a transfer of 0.00000001 bitcoin for example.
  6. Privacy and anonymity; all bitcoin transactions are permanently stored in the bitcoin public ledger (blockchain), and the balance of every bitcoin address is visible to everyone at all times. However, providing the owner has not released personal information during a transaction, their identity cannot be determined on the basis of their bitcoin address.
  7. Bitcoins are impossible to counterfeit and thus readily and instantly identifiable.
  8. Storing bitcoins is completely free, exceptionally easy and doesn’t require the involvement of third parties.
  9. Bitcoin payments are irreversible and a bitcoin transaction cannot be undone. It can only be repaid by the recipient.
  10. The number of bitcoins is restricted to a maximum of ~21 million. As a result, bitcoin is essentially immune to inflation.

How do I make a bitcoin wallet

If you want to buy or sell crypto currency to bitrush.nl you will need a crypto-wallet. This is an account on which you can save your crypto-currency. Bitrush.nl does not have its own wallet. Bitrush.nl clients usually use the following wallets:



One of the main features you need to buy or sell crypto currencies is your coin address. Keep in mind that you need a different coin address based on the currency. A Bitcoin adress and an Ethereum adress for example. It is possible to manage different addresses on one wallet. When you’re being asked to generate an address at a wallet you should save it first (it could be a constantly generating adress feature).

​How can I protect my bitcoins in a safe way?

Your Bitcoin wallet must be well protected, just like a traditional wallet. It’s essential that you sufficiently secure it, in order to prevent loss or theft. Further information is available on Bitcoin.org.

​Why do you require my mobile phone number?

Bitcoins can also be used for fraudulent purposes. We are therefore obliged by our financial partners to request your phone number.

Your phone number is used for the following purposes:

  1. To send a verification code.
  2. To deter fraudsters.
  3. To potentially help track down fraudsters.

​I didn’t receive my SMS, now what?

In the rare event that you don’t receive an SMS containing your code, you can do the following:

  1. Try to execute the purchase once more, perhaps using a different browser.
  2. Clear the last hour of your browsing history.
  3. Activate your browser’s private browsing/incognito mode.

Why is account verification required?

The popularity of bitcoin and other cryptocurrencies makes it a target for cybercriminals unfortunately. A cybercriminal can gain access to a user’s bank details via "phishing" for example. The moment a bitcoin purchase is executed, the bitcoins are sent to an anonymous bitcoin address, and we are unable to reverse the transaction.

To reduce the risk of fraud, we therefore request an authentication when executing your first order.

​Why must I supply my passport or ID card?

In order to prevent (Internet) fraud and money laundering, our payment service provider obliges us to request identity verification on amounts over € 2500. More information can be found on our safety policy page.

What is the cooling-down period?

The cooling-down period ensures that bitcoins are held for a period of 2 working days once a purchase limit has been reached.

Suppose you place an order for € 250, you will keep a purchase limit of € 200 for the following two working days. If you exceed the € 200 limit, your bitcoins will be temporarily retained. The next period begins once the two working days are up. More information can be found on our safety policy page.

​I have purchased bitcoins, but not yet received them?

Although bitcoins are generally immediately visible in your wallet, it is possible to experience a delay. The most common reasons for this are:

  1. You have not completed your account verification.
  2. Certain online wallets require 6 confirmations before bitcoins become visible. A confirmation means that the transaction has been verified by the network and can (almost) never be reversed. (With each confirmation, the risk of reversing the transaction is reduced.)